Returns and Refunds

We want you to be happy with your Pit Box Garage purchase. If there’s a problem with your order, please contact us through our store contact page or reply to your order confirmation email.

Change-of-mind returns

Unused physical products may be returned within 7 days of delivery. Items must be unused, in their original condition, and returned with their original packaging.

Please contact us before sending a return. Customers are responsible for return shipping costs for change-of-mind returns. Original shipping charges are non-refundable.

Once the returned item has been received and inspected, we’ll let you know whether the return has been approved. Approved refunds will be issued to the original payment method. Your bank or payment provider may take additional time to process the refund.

Faulty, damaged, or incorrect products

If your physical product arrives faulty, damaged, or incorrect, please contact us as soon as possible with your order number and photos showing the issue.

Where appropriate, we’ll send a replacement and cover the related shipping costs. If a replacement isn’t reasonably available, we’ll provide another remedy as required under New Zealand consumer law.

Digital products and STL files

Because digital files are delivered electronically and can’t be physically returned, we don’t offer change-of-mind refunds for digital STL files after they have been delivered or accessed.

If a digital file is faulty, corrupted, or materially different from its description, please contact us so we can provide a working replacement or another appropriate remedy.

Exceptions

We may decline a change-of-mind return if the product has been used, damaged after delivery, altered, or returned without its original packaging.

Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act or any other rights that can’t legally be excluded.